Clients

Your clients (customers) are the life-blood of your business. When you learn as much as you can from your experience with these people, you gain greater customer satisfaction and higher profits.

Taking good care of your clients is why you need Solis. Solis gives you things like: email marketing, client notes, shared tanning packages, tanning history, sale history, package history, membership history, and EFT’s for membership fees. Let’s face it, without the latest tools for the industry, you may be just handing over your clients to your competitor.

Let’s take a look inside the client editor window. This is where you can access the bulk of your client information. The first thing you may notice is that we maintain a “Join” and a “Current” photo of your clients. This is a good way to show your clients the results they are getting with your fantastic services.

You will notice that Solis contains two fields for the client Email address: home and work. During your Email marketing, you can select which Email address (or both) to send your message. Notice that the there is a flag to exclude the client from any Email marketing.

The Fitzpatrick Skin Type Scale

The Fitzpatrick Skin Type scale is available for each client and asks a series of questions to determine the skin type of your client. This information, naturally, is useful when consulting clients on what type of bed, duration, and type of lotion to use to achieve the optimum results.

EFTs

If your business is doing memberships where there is a recurring fee every month, than the billing section of the client editor will be a nice surprise for you. As you can see in the enlarged image, your clients can set up multiple bill sources that include credit cards and EFT (checking or savings accounts). This credit card/EFT information is saved in Solis and is stored with a sophisticated encryption method.

Release Forms

Release forms are a necessity to the tanning industry in almost every State. Solis provides you an editor to insert your custom release form or you can use one of the forms that are included in the software. When you add a new client to Solis, the system automatically prints out a release form for your customer to sign.

Solis will also prompt your clerk to get a new release form signed by your client at specific intervals (you set up the time frame). For instance, you may require a release form signed every year or every six months. Whatever the time frame, Solis will prompt your clerk automatically. 

Sharing Packages

Tanning History

Tanning history is vital to the salon owner to show the client exactly how his or her points / sessions / minutes have been used. How many times have you heard, “I don’t remember using all those minutes” from a client?

Now you can simply bring up the tanning history and show the client exactly how their time was spent. If you have allowed clients to share tanning packages, the name of the other person will appear on the history line as well.

Sale History

Sale history will show all the merchandise, services, packages, and memberships your client has purchased. All of the transaction information is saved: date, time, computer, employee, store number, type of sale, id number, description of the item sold, quantity, price, and even the payment method with amounts.  

Package History

Another tab available off the client window is the package history. This window will show all the packages this client has purchased with you and contains all the package information: date purchased, the type (points / sessions / minutes), description of the package, when the package expires, total units, units used, active status, whether it is sharable, and the last time the package was used by the client.

Promotions

Merchandise