Employees
I believe that someone once said that, “It’s your employees that make or break your
business.” For it is these people, your team members, that work with your clients
day in and day out. It is frightening just how much business can be lost (profits)
from one employee not up to speed with what you think “Customer Service” should
be in your location.
In Solis, we treat the employee part of the business equation seriously and with
great detail. More than just a simple login, employee information is tracked through
each transaction, audited for abnormal activities, and can provide an incentive
to move products.
Taking a look at the employee editor below, you will see the standard list of fields
one would need in a tanning / salon operation: ID, name, address, phones, hire date,
login and so forth. What I hope you notice is some of the other features in Solis,
that might just surprise you.
Fingerprint ID
For instance, the Fingerprint button located in the middle of the window (left side).
Solis has the ability to log your employees into the system with a simple finger
touch on a pad. That’s right, touch the fingerprint pad and bam, you’re logged in.
As a business owner, I am sure that you want to know exactly which employee performed
which transaction. Using a fingerprint ID system is fool proof and you will never
here this phrase again, “they must have used my login.” The best part is the fingerprint
ID pad is only about $100.
Access Privileges
Another tab I hope you noticed was the “Access Privileges” tab located in the middle
of the window. We have taken the approach that you may want to customize the access
to your Solis system by employee and uniquely for each individual. Rather than having
levels of access (preformed and constrained), we offer you privileges that you can
toggle on and off as you see fit. To save you time, you can copy the access privileges
from one employee to another if you desire.
Services Work Schedule
The “Work Schedule” tab is where you setup what services the employee can perform,
and what date and time they are available for these services. You can view this
information in one-hour, thirty-minute, and fifteen-minute increments. Flagging
a time frame is as simple as dragging and right-clicking the mouse.
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Time Clock
The time clock feature in Solis is your way to track the hours your employees have
worked. The In/Out Board shows you who is clocked in and will be where your team
goes to clock in or out of the system. With a fingerprint pad, you simply touch
your finger to the pad, otherwise you select yourself (as the employee) and type
in your password.
To quickly view the employee’s work history, you visit the “Work
History” tab in the employee editor window. The time punches and accumulated time
for the shift is displayed.
Auditing
Solis keeps a watchful eye out on your business and logs any abnormal activities
in the system. You can narrow your log entries by date, employee and/or by the type
of event. Discovering abnormal activities early is key to correcting the situation
before it costs you money.
Commissions
A great way to move a certain product or service is to provide an incentive to the
person in front of the client. Providing a reward system to your employees really
motivates them to take action.
The commission system in Solis can be configured
in a many different ways. First you choose what products and services you want to
provide an incentive on. This can be a specific item or can be a group of items
(department).
The next step is to determine if you want to provide a commission
on every sale or when they hit certain level. For instance, you may want to provide
a 2% commissions when they sell 25 items in a month or sell $450 of the product.
The reward itself is set with the “Commission Type” by setting either a percentage
of the sale or a flat dollar amount.
The final steps are to set a start and ending
date for this commission. This could be ongoing or you may want to reward them differently
each month. It’s up to you.
I believe that any way you reward your team, out of
the normal pay check, goes a long way to insuring they provide great customer service
and move the products and services you want them to each month.
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